Blank Ez Lynk
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Product Info
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Shipping and Returns Policy
Important Notice: Please Read Carefully
Shipping Costs
Our shipping rates apply to orders shipped within the United States and Canada.
Shipping Times
- Air Shipping: Orders placed with air shipping by 2:00 PM EST on a business day will ship the same day.
- Ground Shipping: Our goal is to process and ship within 24-48 hours during business days, unless your order contains custom tunes that are preloaded which may take an additional 1-3 business days to ship.
Shipping Delays
Please be aware that we are not responsible for shipping delays due to weather conditions, natural disasters, or any other events beyond our control. No refunds will be issued for delays caused by such events.
Special Shipping Information
- Alaska and Hawaii:
Orders shipping to Alaska and Hawaii must select 2nd Day Air. Overnight shipping may not be available for remote areas, and these locations may experience longer delivery times than stated. - Remote Areas:
Some remote areas in Canada and other regions may incur additional shipping costs. If additional fees apply, we will notify you, and your order will be shipped once the extra shipping cost is paid. - International Shipping:
For shipping outside the US and Canada, please contact us through our contact page for assistance. - Large Packages:
All Full Exhausts, Pipes, and Air Intakes ship GROUND!
Returns Policy
- General Return Policy:
Due to the specialized nature of our products, we generally do not accept returns. Most items are VIN-specific or custom-built to order. - Defective Items:
We only accept exchanges for defective items. We recommend professional installation for these items. If a product is defective and cannot be exchanged or repaired, a refund of the original purchase price will be issued upon receipt of proof of malfunction or damage. - Return Exceptions:
In certain cases, we may make exceptions for returns. If your return request is approved, a 30% restocking fee will be applied. All items must be returned in their original packaging, and return shipping costs will not be refunded. - Cancellations:
All sales are final. If you want to cancel your order after it has been placed but before it has been processed or shipped, a 10% Cancellation/Card fee will apply. - Non-Returnable Items:
Certain items, such as hard parts (e.g., EGR kits, DPF pipes/exhaust, pyro kits, throttle valve kits, exhaust tips, and intakes), are not eligible for return unless an exception is made. If an exception is granted, a 30% restocking fee will be applied, along with the cost of return shipping.
Contact Us
Before returning any items, please contact us for specific shipping instructions.
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Still have questions?
Our customer support is available during business hours.
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Instruction Manuals
Step by step instructions on how to install this product.
FAQs
You have questions, we have answers. Here's the top five questions that we're asked.
We are committed to transparency. All costs, including taxes, shipping, are displayed during the checkout process before you confirm your purchase. There are no hidden fees.
Installation or assembly instructions for your product are detailed here on our website under the "Installation Guides" in the "Store" menu, where you can find instructions or email our support for additional instructions. If you're not comfortable performing the installation yourself, we recommend taking the product to a qualified mechanic or professional installer to ensure it's set up correctly and safely.
Yes, once your order is shipped, you'll receive an email with a tracking number. You can use this number on the courier's site to get real-time updates on your order's status. You can also login to your user portal here to track your order.
These products are designed, tested, and certified of Off-Road use ONLY.
Yes, our product comes with a one-year warranty against manufacturing defects. This warranty ensures that should your product fail due to manufacturing issues within this period, we will repair or replace it free of charge. Additionally, we guarantee products to work as intended. Our commitment to quality is backed by these guarantees to give you peace of mind with your purchase.
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Support
For any inquiries or technical support, please feel free to reach out to us.
Sales
Contact our sales team for any assistance you may need.
sales@thedieseltechs.com
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Chat with our sales & support staff live during our office hours of 9-5 MST every weekday.